Test Taker FAQs

Which browser should I use to take my exam?

Prolydian supports all major, updated browsers such as Chrome, Firefox, Microsoft Edge, and Safari. The system does not support outdated browsers such as Internet Explorer.

If you are using Internet Explorer or an outdated browser, the system will alert you that some functionality may not be available to you. Please update the browser or install an updated browser before continuing.

What operating system should I use to take the exam?

Prolydian supports all operating systems, including MacOS. The only requirement is that an updated browser is installed on the operating system.

Can I use a tablet or similar device?

Yep! Tablets are supported; however, we recommend using a laptop or desktop computer for the best user experience. Remote proctored exams have additional requirements, so always make sure you complete the Computer Requirements check before you begin your exam.

What internet speed is required?

Prolydian’s exam delivery system is designed to require a minimal internet connection speed. Speeds greater than 5mbps are recommended, however slower speeds will still allow you to access and complete the exam. You will not lose exam time due to slower internet connections.

We recommend having a hard-wired connection instead of a wireless connection to prevent any disruptions, however stable wireless connections are acceptable.

How do I schedule my remote proctored exam?

You can schedule your exam directly from your Prolydian account. Log into the system and then go to the "Your exams" area. Click the Schedule button and follow the steps. Check out the video below to learn more.

 

This is my first time taking a Prolydian exam, what can I expect?

First off, good luck on your exam! We know that exam day is stressful, so we strive to make your experience a good one. Prolydian's exam delivery engine was designed to be intuitive and user-friendly. The buttons will be very clear and navigation between questions will be easy. Take a look at the video below to see what it looks like (keep in mind some features may not be available during your exam, such as the calculator).

 

This is my first remote proctored exam. What's it like?

Taking a remote proctored exam gives you the freedom and convenience to take your exam when you want to and where you want to. Remote proctored exams provided by our partner, Examity, require you to complete a few steps before you begin your exam. You'll have to complete your Examity profile, which you can easily access from your Prolydian account - you'll only ever need one log in. This profile setup has you upload the government issued photo ID you'll show the proctor when you start your exam. You also have to answer a few questions that will be used to verify your identity. The video above, "Scheduling a test with remote proctoring" walks you through those setup steps.

When you're ready to start your exam you'll be connected with an Examity proctor, who will verify your identity and check your surroundings. Make sure the room is free of people, pets, and clutter. You'll complete a 360 degree sweep of the room to make sure it's free of anything that might get in the way of your testing experience and then the test will begin. You have to stay on screen for the duration of the exam otherwise the proctor may have to pause or stop the session.

What should I do if I get disconnected during my remote proctored exam?

If there's an interruption in your exam session, your proctor will attempt to call you to get the session resumed. They'll also send you an email with instructions on how to get the session started again. You can also contact the Examity support team for more help.

What should I do if I experience an error during testing?

Don't worry! Neither your exam nor your exam time will be impacted by any error you encounter. The system saves the exam time regularly throughout the exam, including after every question. Your current item and all prior responses are also saved, so the system will resume the exam at the point where the error occurred.

Please close your browser and then reopen it. Follow all previous steps you took to launch your exam (the steps will depend on whether it's remote proctored or self proctored).

The system will redirect you to the “Continue Exam” page. Click the Continue Exam button and you will be placed on the most recent item you viewed.

Who should I contact if I am unable to resolve an issue during testing?

Prolydian Support
Phone: (850) 999-4391
Email: support@prolydian.com