Frequently Asked Questions (FAQs)

Q: Does Prolydian support common accreditation standards?

A: Yes. We have many customers that are applying for or maintain accreditation, most commonly NCCA, ISO 17024, ANAB).


Q: Is Prolydian's Remote Proctoring secure?

A:  Prolydian partners with Examity and Meazure/ProctorU. These are both reputable companies specializing in remote proctoring. Both of these services are integrated into the platform and available through Prolydian so that you need to sign only one single agreement. See more about Remote Proctoring


Q: Are test centers available through Prolydian?

A:  Yes. Our network of test centers has over 1400 locations worldwide. 


Q: Are there test publishing or any other 'hidden' fees?

A: No. The only applicable fees are listed on the Pricing page. Additional fees may apply if you request programming changes, system integration, or other special services.


Q: How are Cancellations, Refunds, and Rescheduling handled for proctored exams?

A: Generally, a proctored exam cancelled at least 24 hours prior to the scheduled exam time (or before a time is scheduled) will receive a full refund.  All exams cancelled within 24 hours of the scheduled exam time will be billed as if they had taken place.  Our full Cancellation / Refund Policy for customers is available here.  Our Cancellation and Rescheduling Policy for examinees is available here.


Q: Can I use Prolydian WITHOUT Remote Proctoring? (We can proctor tests in our own facilities)

A: Yes. You can deliver some tests with remote proctoring and other tests with self proctoring. Simply create different exam events and adjust the settings accordingly. (The self-proctor option is less expensive as there are no remote proctoring fees.) 


Q: Is Prolydian cloud-based?

A: Yes, Prolydian is 100% cloud-based. We use Microsoft Azure to enable rapid scaling, high availability, and enhanced security.